Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been processed, it moves to the preparation and packaging stage.
Please note that orders are not processed on weekends or public holidays.
2. Delivery Time
Orders are shipped through our trusted logistics partners.
The estimated delivery time is 5 to 8 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on order volume, customs procedures, carrier delays, weather conditions, or your delivery address.
3. Shipping & Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
You can use the tracking number to monitor the progress of your shipment.
Please allow some time for tracking information to become available after your order has been shipped.
4. Shipping Fees
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Shipping costs are automatically calculated and displayed at checkout unless otherwise stated.
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During certain promotional periods, WILDENOR may offer free shipping.
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Any applicable shipping charges will be shown before you complete your purchase.
5. Delayed, Damaged, or Missing Items
If your order arrives damaged, incomplete, or does not arrive within the expected delivery timeframe, please contact us as soon as possible.
If your package arrives visibly damaged, we recommend documenting the condition of the package and contacting the carrier where appropriate.
Depending on the circumstances, we will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund where applicable.
6. Customs, Duties & Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delays beyond the estimated delivery timeframe.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
8. Contact
For questions regarding shipping or delivery, please contact us through our Contact Page or directly at:
🌐 wildenor.com