Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been processed, it will move to the preparation and packaging stage.
Please note that orders are not processed on weekends or public holidays.
2. Delivery Time
Orders are shipped through our trusted logistics partners.
The estimated delivery time is 5 to 8 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on factors such as order volume, customs processing, carrier delays, weather conditions, or your delivery location.
3. Shipping and Tracking Information
Once your order has been shipped, your tracking number will be sent to you via email.
You can use this tracking number to monitor the status and delivery progress of your shipment.
Please note that tracking information may take some time to update after your order has been shipped.
4. Shipping Fees
- Unless otherwise stated, shipping fees are automatically calculated and displayed at checkout.
- WILDENOR may offer free shipping during certain promotional periods.
- Any applicable shipping fees will be displayed before you complete your purchase.
5. Delayed, Damaged, or Missing Orders
If your order arrives damaged or incomplete, or is not delivered within the expected delivery timeframe, please contact us as soon as possible.
If your package arrives visibly damaged, we recommend documenting the condition of the package with photos or videos and, where appropriate, contacting the shipping carrier.
Depending on the circumstances, we will investigate the issue and work with you to provide an appropriate solution. Where applicable, this may include reshipping the product or issuing a refund.
6. Customs, Taxes, and Additional Fees
International orders may be subject to additional customs duties, import taxes, or other fees depending on the destination country.
Unless otherwise stated at checkout, the customer is responsible for any such additional charges.
Customs processing may also cause delivery to take longer than the estimated timeframe.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us due to an incorrect or incomplete address, an additional shipping fee may apply to resend the product.
If you notice an error in your shipping information after placing your order, please contact us as soon as possible.
8. Contact Us
For any questions regarding shipping or delivery, you can contact us through our Contact Page or directly using the information below:
🌐 wildenor.com