Privacy policy

Privacy Policy

This Privacy Policy explains how WILDENOR (“the Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit wildenor.com, use our services, or make a purchase. By using our services, you consent to the collection, use, and sharing of your information as described below.

1. Information We Collect

a) Information You Provide Directly

  • Name, email address, phone number, and shipping/billing addresses

  • Account information, including username and password

  • Order details, payment information, and messages you send us

b) Information Collected Automatically

  • Device information, IP address, browser type, and site activity

  • Cookies and similar technologies used for analytics, personalization, and website functionality

c) Information From Third Parties

  • We may receive information from Shopify, payment processors, logistics providers, analytics providers, and marketing partners.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manage your account and provide customer support

  • Send transactional messages, such as order confirmations and shipping updates

  • Send abandoned cart reminders where permitted

  • Improve our products, website, and services

  • Prevent fraud and maintain website security

  • Personalize your experience

  • Send marketing communications when you have provided the required consent

3. SMS Marketing and Cart Reminders

  • Your phone number may be used for transactional or marketing messages if you opt in.

  • SMS information may be shared with trusted messaging service providers for the purpose of delivering these communications.

  • Cookies and similar technologies may be used to identify abandoned carts and send reminders where permitted by applicable law.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the relevant message.

4. Who We Share Your Information With

We may share your information with:

  • Service providers, including Shopify, payment processors, shipping and logistics providers, analytics providers, and customer service platforms

  • Business partners and affiliates

  • Marketing and advertising service providers

  • Third parties authorized by you, such as social media integrations

  • Government authorities or law enforcement when required by law or when necessary to protect our legal rights

We do not sell your personal information in exchange for monetary compensation.

5. Data Retention & Security

  • We retain personal information only for as long as reasonably necessary to provide our services, fulfill business purposes, and comply with applicable legal requirements.

  • We use reasonable administrative, technical, and organizational measures to protect your personal information.

  • However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain processing activities

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Manage your communication and marketing preferences

You can exercise applicable privacy rights by contacting us at info@wildenor.com.

7. Third-Party Links

Our Site may contain links to third-party websites or services. WILDENOR is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

8. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, remove the information.

9. International Users

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legally recognized mechanisms, for international data transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

📧 info@wildenor.com
🌐 wildenor.com