30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it: unused, undamaged, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Once your return request has been approved, we will provide you with instructions on how to complete the return and, where applicable, a return shipping label. Returns sent without prior approval will not be accepted.

For any questions regarding returns, please contact us at info@wildenor.com.

Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, please contact us immediately so we can review the issue and provide an appropriate solution.

Non-Returnable Items / Exceptions

Certain items may not be eligible for return, including:

• Custom-made or personalized products
• Used or damaged products
• Products that cannot be returned for hygiene or safety reasons
• Hazardous materials, where applicable
• Sale items and gift cards, where applicable

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product is to return your current item, subject to approval, and place a separate order for the new item you would like.

30-Day Right of Withdrawal — European Union

If your order was shipped to a country within the European Union, you may have the right to cancel or return your order within 30 days under applicable EU consumer protection laws.

Returned items must be sent back in suitable condition and, where required, in their original packaging. Certain exceptions established by law may apply.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed and issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund after the stated processing period, please contact us at info@wildenor.com.