30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition as when you received it — unused, undamaged, and in its original packaging. Please provide your receipt or proof of purchase.

Once your return request is approved, you will receive return instructions and, where applicable, a return shipping label. Returns sent without prior authorization will not be accepted.

For questions regarding returns, please contact us at info@wildenor.com.

Damaged or Defective Items

Please inspect your order upon delivery. Contact us immediately if your item arrives damaged, defective, or incorrect so we can review the issue and provide an appropriate solution.

Non-Returnable Items / Exceptions

Certain items may not be eligible for return, including:

• Custom or personalized products

• Used or damaged products

• Products that cannot be returned for hygiene or safety reasons

• Hazardous materials, where applicable

• Sale items and gift cards, where applicable

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product is to return your original item, subject to approval, and place a separate order for the new item.

30-Day Right of Withdrawal — European Union

If your order was shipped to an EU country, you may have the right to cancel or return your order within 30 days, in accordance with applicable EU consumer protection laws.

Returned products must be in an appropriate condition and, where applicable, returned in their original packaging. Certain legal exceptions may apply.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed and issued to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

If you have not received your refund after the applicable processing period, please contact us at info@wildenor.com.